PRIVACY POLICY

Effective Date: 22 July 2025

Be Fierce Retreats is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or engage with our services.

By using our website or providing your personal information to us, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, emergency contact details, medical information, and dietary requirements provided during registration or enquiry.
Payment Information: collected via secure third-party processors (e.g. Square) and not stored on our servers.
Website Usage Information: including IP address, browser type, pages visited, and time spent on our site (via tools like Wix Analytics or Google Analytics).
Communications: including email interactions and direct messages on social media or through contact forms.

2. How We Collect Information

We collect personal information when you:

Visit our website
Submit a booking or enquiry form
Subscribe to our mailing list
Engage with us via email or social media
Provide details during the retreat registration process

3. How We Use Your Information

We may use your information to:

Process bookings and provide services
Send emails about your retreat, including confirmations, updates, and important information
Improve our website and customer experience
Respond to your enquiries and provide customer support
Send marketing emails (only if you have opted in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Sharing Your Information

We will never sell your personal information.

We may share your data with trusted third parties, such as:

Payment processors (e.g. Stripe)
Accommodation or transport providers (only when necessary for retreat logistics)
Website analytics providers

All third-party services we use comply with privacy and data protection standards.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect anonymised data for analytics purposes. You can modify your browser settings to decline cookies if you prefer.

6. Data Security

We take reasonable steps to protect your information, including SSL encryption on our website, secure platforms for storing customer data, and restricting access only to authorised personnel.

7. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or outdated information
Request the deletion of your personal data
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: befierceretreats@gmail.com